If so, launch Synapse X and reinstall it through its setup wizard. This option is only available if you are using an older version of Synapse X. Solution #2 : Reinstall the Bootstrapper Files –For Firefox users : press + + click on “cache”, choose “delete files” finally, restart your system for changes to take effect (a solution reported by many users).
– For Internet Explorer users: press ‘ctrl’ + ‘del’ keys click on “internet options”, then go to the content tab and select “delete” finally, restart your system for changes to take effect (a solution reported by many users). To delete the contents of your webpage cache: It may cause problems when new files or software overwrite old ones stored in there. This is a temporary place where web browsers store data and files that it needs to work properly. If you are using an older version of Synapse X, make sure to clear your browser’s cache. Moreover, perform a simple restart of your system to check if the problem is solved (a solution reported by many users to work). Some users encountered the error just after the download, whereas other users encountered it after using it for a long time.īefore proceeding with the troubleshooting process, make sure the Synapse website is up and running. The affected user encounters the error when he tries to launch/install the Synapse application.
This article describes what may have gone wrong and how to fix Synapse X failed to Download Bootstrapper Files. If this process fails, then you will see an error message in the console window. If you are trying to install Synapse X, one of the first things that happens is that it needs to download a bootstrapper file.